Hospitality in the Age of Artificial Intelligence

  • Publication Year: 2026
  • ISBN: 9781834410258
  • Price: $165
  • Publisher: Society Publishing
  • Binding Type: Hardcover

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The hospitality industry is undergoing a technological transformation as artificial intelligence reshapes operations, guest interactions, and service delivery. From chatbots to predictive analytics, AI is redefining what it means to create personalized and seamless guest experiences. Hospitality in the Age of Artificial Intelligence explores the integration of AI in hotels, restaurants, and travel services, emphasizing innovation, efficiency, and emotional intelligence in customer engagement. The book discusses automation in operations, datadriven personalization, and ethical considerations in digital hospitality. It also examines workforce adaptation and the evolving role of human creativity in an AIdriven service landscape. Offering both strategic and humancentered perspectives, it presents a forwardthinking vision of the future of hospitality.

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Prof. Sunil Kumar Tiwari is a professor and head at Awadhesh Pratap Singh University in Rewa, Madhya Pradesh. He has 16 years of experience in academia and administration. Prof. Tiwari holds a Ph.D. in Economics from Awadhesh Pratap Singh University. He has held various administrative positions, including Dean of Faculty and Executive Council Member. Prof. Tiwari has published books and articles in national and international journals. He has participated in conferences and presented on topics related to higher education and human resource development. He has consulting experience, including conducting management development programs. He has received awards and fellowships for his contributions to education and research. Prof. Tiwari has successfully guided 17 Ph.D. and 20 M.Phil. scholars. He has also visited Oxford University in London and the University of Malaya in Kuala Lumpur for academic purposes.