Crisis Communication in a Digital World

  • Publication Year: 2026
  • ISBN: 9781834410357
  • Price: $165
  • Publisher: Society Publishing
  • Binding Type: Hardcover

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In the digital era, communication during crises requires speed, transparency, and strategic planning to maintain public trust and organizational credibility. The widespread use of social media has redefined how information is disseminated and perceived. Crisis Communication in a Digital World explores frameworks for managing communication during emergencies, brand controversies, and public health crises. The book discusses message framing, stakeholder engagement, and reputation management in the context of digital media dynamics. It also highlights case studies that demonstrate the role of empathy and ethics in crisis response. With its blend of theory and practical tools, it provides communication professionals with strategies for navigating crises in an interconnected world.

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Mr. Pankaj Pandeya is a management graduate with a strong academic background in finance and marketing, combined with practical work experience and a clear focus on professional growth. He completed his Master of Business Administration (MBA) from Tula's Institute, affiliated with Uttarakhand Technical University, Dehradun, during 2012-2014. In addition, he holds a Certificate in NCFM (Beginners Module). Mr. Pandeya earned his Bachelor of Commerce (B.Com.) degree from Kumaun University in 2011. His school education includes completion of 12th grade from the Uttarakhand Board and 10th grade from the Uttar Pradesh Board. His academic journey reflects a steady interest in commerce, finance, and business administration. He has gained valuable experience by working as an ED in the Post Office, Kashipur, from May 2011 to May 2012. This role helped him develop practical skills related to administration, responsibility, and public interaction. Alongside his academic qualifications, he possesses basic computer knowledge, including MS Office and Tally 9.0 with ERP, which supports his ability to handle office and accounting-related tasks efficiently. Mr. Pandeya is known for being self-motivated, creative, and positive in attitude. He demonstrates leadership qualities and enjoys taking on new challenges that help him grow both personally and professionally. His interests include interacting with people, playing chess, and travelling, which reflect his analytical thinking and curiosity about the world. With a solid foundation in management education, practical experience, and a willingness to learn, Pankaj Pandeya aims to contribute meaningfully to organizations while continuing to develop his skills and professional capabilities.