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Service excellence is about delivering to the customer expectation, and then meeting and slightly exceeding that expectation. Service operations manag..
Service excellence is about delivering to the customer expectation, and then meeting and slightly exceeding that expectation. Service operations manag..
This book gives a brief introduction to the several aspects of diverse Asian cultures coupled with a brief history of Asia. It talks about the growth..
Tourism is an important sector for economic development in a country. With a year ahead full of important sporting events, we look at how sports touri..
This book offers to explain the basic concepts of tourism labor and employment, role of labor in the tourism and hospitality, human resource managemen..
This book takes the readers through several different stages tourism and forecasting necessitated by tourism sector. It also highlights the several as..
This book gives an insight to the introduction, initiatives and community engagement in community based tourism, along with its management and marketi..
Tourism is a very fast developing sector and there are various studies going on parallelly to enhance the revenue from the vertical. The significance ..
The book 'Capacity Building in the Tourism Sector: A few lessons for government' emphasizes on the role of governments around the world in improving t..
The book 'The Possibilities of Vegetarian Hospitality: How to develop the niche' throws light on the various ways in which the hospitality sector can ..
The growth of tourism sector is not unnoticed. It is very evidently visible. However, to maintain the growth and to even better the prospects of touri..
Future Trends In The Hospitality And Tourism Marketing And Management, is a book that takes the readers through the various trends that the experts ex..
SMEs are visible in all sectors, including the tourism and hospitality sector. Small and medium-sized tourism enterprises provide an array of products..
Opportunities for Local Tourism: Buy and sell local' is a book that emphasizes on the propagation and promotion of local forms of tourism, so that the..
To be efficient and sustainable, tourism, and events must strike a balance between the short-term economic interests and the long-term wellbeing of th..
Wine and beer tourism have in recent times become popular niche segments of culinary tourism and are often the prime motivators for tourists to explor..